1. What is your return policy?

We accept returns within 15 days of receiving your order. Items must be unworn and undamaged, A small fee of €10 per item is automatically deducted from your refund as this will help us cover the costs involving shipping back to supplier. To initiate a return, please get in touch with our customer service team at shopswiftlymt@gmail.com.

2. How do I initiate a return?

To start a return, please email us at shopswiftlymt@gmail.com with your order number and reason for the return. We will provide you with further instructions on how to send the item back.

3. Can I exchange an item?

Yes, exchanges are allowed within the 15-day return window. Simply contact us with your exchange request, and we’ll assist you in exchanging the item for a different size, colour, or product.

4. Do you offer free returns?

The customer is responsible for return shipping costs.

5. How long will it take to receive my refund?

Once we receive your returned item, please allow 1 week for the refund to be processed. You will receive a notification via email once the refund has been issued. Refunds will be credited back to your original payment method.

6. Can I cancel or modify my order?

We process orders quickly, but if you need to cancel or modify your order, please contact us immediately. If the order hasn’t been shipped, we’ll do our best to make the changes.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please email us at [Your Email] with photos of the issue, and we’ll work to resolve it as quickly as possible. We will cover the return shipping costs for damaged or defective items.

8. When will I receive my order?

Once your order the estimated shipping per item is 2 weeks from order date.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments. All transactions are securely processed.